Scolmore enhances online ordering experience

Scolmore has made a number of changes to its online ordering facility across all sites – Scolmore, ESP, Ovia and Unicrimp – with the aim of enhancing customer experience through improved load speeds and user functionality, as well as the addition of some new features.

The new sites will benefit from speeds that are twice that of the old sites, with some sections, including order upload functionality increasing by four times the original speed.

For added security, customers will now be required to log in using their email address - rather than account code - and the same password.

Customer feedback has played a key role in shaping the new site and a number of features have been added.  These include:

- Multi-accounts - customers can now have a single account (one login) and have access to all the branches they order for, using the ‘customer account switcher.’

- Bulk-Rates – when a customer is close to reaching the threshold for a bulk rate price, they will be informed on the basket. The basket summary will also show how much they have saved thanks to these bulk rates.

- Small Order Charges – a pop up will alert the customer to how much more needs to be spent to qualify for free carriage and to avoid small order charges.

- ETA’s - users do not have to click into a product to see the next time stock is available, it will show the next due date for available stock on the search screen.

- Low stock – products with low stock will be highlighted in red to alert to a potential back order.

Going live on October 5th, the website addresses and online ordering links will remain the same, with customers only required to refresh their favourites to be directed to the new sites.




Upcoming Events

16
Sep

Elex Coventry

Elex Coventry Ricoh Arena Thursday 16th & Friday 17th September 2021 10am - 4pm Stands: Scolmore E32 & Unicrimp F34

05
Oct

NAPIT Roadshow Hull

Mercure Hull Grange Park Grange Park Lane Willerby Hull, East Yorkshire HU10 6EB 08:00-12:00

06
Oct

NAPIT Roadshow Coventry

Stonebridge Golf Club Somers Road Meriden Coventry CV7 7PL 08:00-12:00

27
Oct

NAPIT Roadshow Bracknell

Coppid Beech Hotel John Nike Way Bracknell RG12 8TF 08:00-12:00

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